/* Bu dosya Bootswatch "Cerulean" temasından (css/cerulean/bootstrap.min.css) SONRA yüklenir; aynı özgüllükteki kurallarda bizimki kazanır. */
:root {
    --bg: #f4f8fb;
    --surface: #ffffff;
    --text: #343a40;
    --muted: #6c757d;
    --border: #dee2e6;
    --primary: #2fa4e7;        /* Cerulean birincil renk */
    --primary-dark: #1f84c0;   /* düğme üzerine gelince */
    --link: #1c7cb8;           /* beyaz zeminde okunaklı bağlantı mavisi */
    --sidebar: #033c73;        /* Cerulean "info" lacivert; menü yazısı ve avatar */
    --topbar: #eaf5fc;         /* üst menü: yumuşak, açık Cerulean tonu */
    --topbar-border: #cfe6f5;
    --danger: #c71c22;
    --ok: #73a839;
    --warn-bg: #fff3cd;
    --radius: 8px;
}

* { box-sizing: border-box; }
html, body { margin: 0; font-family: "Segoe UI", system-ui, -apple-system, Arial, sans-serif; font-size: 14px; color: var(--text); background: var(--bg); }
h1, h2, h3 { color: var(--link); } /* Cerulean'in açık mavisi (#2fa4e7) beyaz zeminde düşük kontrastlı; başlıklar bir ton koyu */
h1 { font-size: 1.5rem; margin: 0 0 1rem; }
h2 { font-size: 1.15rem; margin: 0 0 .75rem; }
h3 { font-size: 1rem; margin: 0 0 .5rem; }
a { color: var(--link); text-decoration: none; }
a:hover { color: var(--link); text-decoration: underline; }
code { background: #eef2f7; padding: 1px 5px; border-radius: 4px; }

/* ----- Kabuk ----- */
.shell { min-height: 100vh; }

/* Üst menü: açık, yumuşak zemin; solda logo, ortada bağlantılar, sağda kullanıcı */
.topbar { position: sticky; top: 0; z-index: 900; display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
    padding: 8px 16px; background: var(--topbar); border-bottom: 1px solid var(--topbar-border); box-shadow: 0 1px 4px rgba(3,60,115,.08); }
.topbar .logo { display: flex; align-items: center; flex-shrink: 0; }
.topbar .logo img { height: 36px; width: auto; max-width: 100%; display: block; }
.topnav { display: flex; align-items: center; gap: 2px; flex-wrap: wrap; }
.topbar a.nav-link, .topbar .dd-toggle { display: inline-flex; align-items: center; gap: 2px; padding: 8px 6px; color: var(--sidebar); border: 0; border-radius: 6px;
    background: transparent; font: inherit; font-weight: 500; cursor: pointer; white-space: nowrap; }
.topbar a.nav-link:hover, .topbar .dd-toggle:hover, .topbar .dd-toggle.open { background: rgba(47,164,231,.16); color: var(--sidebar); text-decoration: none; }
.topbar a.nav-link.active { background: var(--primary); color: #fff; font-weight: 600; }
.topbar .caret { margin-left: 4px; font-size: .8em; }
.topbar .new-ticket { white-space: nowrap; }

/* Açılır grup (Yönetim) */
.dd { position: relative; }
.dd-backdrop { position: fixed; inset: 0; z-index: 940; }
.dd-menu { position: absolute; top: calc(100% + 6px); left: 0; z-index: 950; min-width: 220px; padding: 6px; background: #fff;
    border: 1px solid var(--topbar-border); border-radius: 8px; box-shadow: 0 8px 24px rgba(3,60,115,.18); }
.dd-menu a.nav-link { display: flex; justify-content: space-between; width: 100%; }

/* Kullanıcı menüsü: avatar + ad/rol; tıklayınca Parola değiştir / Çıkış */
.userbox-toggle { display: flex; align-items: center; gap: 10px; padding: 4px 8px; border: 0; border-left: 1px solid var(--topbar-border); border-radius: 0 8px 8px 0;
    background: transparent; font: inherit; text-align: left; cursor: pointer; }
.userbox-toggle:hover { background: rgba(47,164,231,.16); }
.userbox-toggle .avatar { display: inline-flex; align-items: center; justify-content: center; width: 40px; height: 40px; border-radius: 50%;
    background: var(--sidebar); color: #fff; font-weight: 700; font-size: .95rem; letter-spacing: .02em; flex-shrink: 0; }
.userbox-toggle .who { display: flex; flex-direction: column; line-height: 1.2; }
.userbox-toggle .name { font-size: 1.05rem; font-weight: 700; color: var(--sidebar); white-space: nowrap; }
.userbox-toggle .role { font-size: .82rem; color: #4a6f8a; }
.userbox-toggle .caret { color: var(--sidebar); font-size: .8em; }
.dd-menu.dd-right { left: auto; right: 0; min-width: 180px; }
.dd-menu a.nav-link.logout { font-weight: 600; color: var(--danger); }
.topright { display: flex; align-items: center; gap: 12px; margin-left: auto; flex-wrap: wrap; justify-content: flex-end; }
.content { padding: 24px 28px; min-width: 0; }
.page-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }
.page-head h1 { margin: 0; }

/* ----- Mobil ve tablet ----- */
.menu-toggle { display: none; width: 42px; height: 42px; border: 1px solid var(--topbar-border); border-radius: 8px; background: #fff;
    color: var(--sidebar); font-size: 1.3rem; line-height: 1; cursor: pointer; }
.only-narrow { display: none; }

@media (max-width: 960px) {
    /* Menü hamburger düğmesiyle açılır; bağlantılar alt alta dizilir */
    .menu-toggle { display: inline-flex; align-items: center; justify-content: center; }
    .topnav { display: none; order: 10; flex: 1 0 100%; flex-direction: column; align-items: stretch; gap: 2px; padding: 8px 0 4px; border-top: 1px solid var(--topbar-border); }
    .topnav.open { display: flex; }
    .topbar:has(.topnav.open) { max-height: 100vh; overflow-y: auto; }
    .topbar a.nav-link, .topbar .dd-toggle { width: 100%; justify-content: space-between; padding: 12px; }
    .topnav .dd { width: 100%; }
    .topnav .dd-backdrop { display: none; }
    .topnav .dd-menu { position: static; min-width: 0; margin: 2px 0 4px 14px; padding: 0; border: 0; box-shadow: none; background: transparent; }
    /* Kullanıcı: çubukta yalnızca avatar; ad, rol ve çıkış menünün içinde */
    .userbox-toggle { border-left: 0; padding: 0; background: transparent; }
    .userbox-toggle .who, .userbox-toggle .caret { display: none; }
    .only-narrow { display: block; }
    .nav-user { margin-top: 6px; padding-top: 10px; border-top: 1px solid var(--topbar-border); }
    .nav-user .name { padding: 0 12px; font-size: 1.05rem; font-weight: 700; color: var(--sidebar); }
    .nav-user .role { padding: 0 12px 6px; font-size: .85rem; color: #4a6f8a; }
}
@media (max-width: 800px) {
    .content { padding: 16px; }
    .topbar { padding: 8px 12px; }
}
@media (max-width: 520px) {
    .topbar .logo img { height: 30px; }
    .topbar .new-ticket { padding: 6px 8px; }
    .topright { gap: 8px; }
    .page-head h1 { font-size: 1.25rem; }
}
/* Dokunmatik ekranda düğmeler parmakla rahat basılacak boyutta */
@media (pointer: coarse) {
    .btn, .seg-btn { min-height: 40px; }
}

/* ----- Giriş ekranı ----- */
/* Soldaki %70: kurumsal görsel; sağdaki %30: form */
.auth-split { min-height: 100vh; display: flex; }
.auth-hero { flex: 0 0 70%; background: #0b1d33 url("img/login-hero.jpg") center / cover no-repeat; }
.auth-panel { flex: 1 1 30%; min-width: 0; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 22px; padding: 24px; background: var(--surface); }
.auth-logo { width: 100%; max-width: 220px; height: auto; }
.auth-card { width: 100%; max-width: 380px; }
@media (max-width: 900px) {
    .auth-split { flex-direction: column; }
    .auth-hero { flex: 0 0 auto; height: 26vh; min-height: 130px; }
    .auth-panel { flex: 1 1 auto; justify-content: flex-start; padding: 24px 20px 32px; }
    .auth-logo { max-width: 180px; }
}
.auth-card h1 { margin-bottom: .25rem; }
.auth-card .sub { color: var(--muted); margin-bottom: 1.25rem; }

/* ----- Kartlar, formlar ----- */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; margin-bottom: 16px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px 16px; }
@media (max-width: 800px) { .grid2, .grid3 { grid-template-columns: 1fr; } }
.field { margin-bottom: 12px; }
.field label { display: block; font-weight: 600; margin-bottom: 4px; font-size: .85rem; }
input:not([type]), input[type=text], input[type=password], input[type=email], input[type=tel], input[type=date], input[type=number], select, textarea {
    width: 100%; padding: 8px 10px; border: 1px solid #cbd5e1; border-radius: 6px; background: #fff; font: inherit; color: inherit;
}
textarea { min-height: 110px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid #a9dcf6; border-color: var(--primary); }
input[type=checkbox] { margin-right: 6px; }
.check { display: flex; align-items: center; font-weight: 400 !important; }

/* Düğmeler Bootstrap'in .btn sınıfını kullanır; yalnızca renkleri (varyantları) Bootstrap değişkenleriyle veriyoruz. */
.btn { --bs-btn-padding-x: 14px; --bs-btn-padding-y: 8px; --bs-btn-font-size: 1rem; --bs-btn-border-radius: 6px;
    --bs-btn-color: #fff; --bs-btn-bg: var(--primary); --bs-btn-border-color: var(--primary);
    --bs-btn-hover-color: #fff; --bs-btn-hover-bg: var(--primary-dark); --bs-btn-hover-border-color: var(--primary-dark);
    --bs-btn-active-color: #fff; --bs-btn-active-bg: var(--primary-dark); --bs-btn-active-border-color: var(--primary-dark);
    --bs-btn-disabled-color: #fff; --bs-btn-disabled-bg: var(--primary); --bs-btn-disabled-border-color: var(--primary); }
.btn.secondary { --bs-btn-color: var(--text); --bs-btn-bg: #fff; --bs-btn-border-color: #ced4da;
    --bs-btn-hover-color: var(--text); --bs-btn-hover-bg: #eef2f5; --bs-btn-hover-border-color: #ced4da;
    --bs-btn-active-color: var(--text); --bs-btn-active-bg: #e2e8ec; --bs-btn-active-border-color: #ced4da;
    --bs-btn-disabled-color: var(--text); --bs-btn-disabled-bg: #fff; --bs-btn-disabled-border-color: #ced4da; }
.btn.danger { --bs-btn-bg: var(--danger); --bs-btn-border-color: var(--danger); --bs-btn-hover-bg: #a3171c; --bs-btn-hover-border-color: #a3171c;
    --bs-btn-active-bg: #a3171c; --bs-btn-active-border-color: #a3171c; --bs-btn-disabled-bg: var(--danger); --bs-btn-disabled-border-color: var(--danger); }
.btn.sm { --bs-btn-padding-x: 9px; --bs-btn-padding-y: 4px; --bs-btn-font-size: .85rem; }
.btn.block { display: block; width: 100%; text-align: center; }
/* Yan yana diz: Bootstrap'in .row (ızgara) sınıfıyla çakışmamak için .hrow */
.hrow { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }

.alert { padding: 10px 12px; border-radius: 6px; margin-bottom: 12px; }
.alert.err { background: #fee2e2; color: #7f1d1d; border: 1px solid #fecaca; }
.alert.ok { background: #e3f1d2; color: #3d5c1c; border: 1px solid #cfe5b3; }
.alert.info { background: #d4ecfa; color: #033c73; border: 1px solid #b3dcf4; }
.validation-message, .field .error { color: var(--danger); font-size: .82rem; margin-top: 3px; }
.muted { color: var(--muted); }
.small { font-size: .82rem; }

/* ----- Tablo ----- */
table.grid { width: 100%; border-collapse: collapse; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
table.grid th { text-align: left; background: #f1f5f9; padding: 9px 10px; font-size: .8rem; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); border-bottom: 1px solid var(--border); }
table.grid td { padding: 9px 10px; border-bottom: 1px solid #eef2f7; vertical-align: top; }
table.grid tr:last-child td { border-bottom: 0; }
table.grid tr:hover td { background: #f8fafc; }
.table-wrap { overflow-x: auto; }
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: end; margin-bottom: 14px; }
.filters .field { margin: 0; min-width: 150px; }
.pager { display: flex; gap: 8px; align-items: center; justify-content: flex-end; margin-top: 10px; }

/* ----- Rozetler ----- */
.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: .78rem; font-weight: 600; white-space: nowrap; }
/* Talep durumu renkleri (rozetler ve durum düğmeleri aynı paleti kullanır) */
.st-open { background: #fff; color: #495057; box-shadow: inset 0 0 0 1px #ced4da; }          /* Açık: beyaz */
.st-work { background: var(--primary); color: #fff; }                                          /* İşlemde: mavi */
.st-wait { background: #ffe5c7; color: #8a4a00; }                                              /* Bilgi Bekleniyor: soft turuncu */
.st-done { background: #dff0d2; color: #2f5e12; }                                              /* Tamamlandı: soft yeşil */
.st-closed { background: #fbd9db; color: #8f1b1f; }                                            /* İptal Edildi: soft kırmızı */
.st-feedback { background: #dfe4fb; color: #2f3d8f; }                                                  /* Geri Bildirim: soft lacivert-mor */
.st-progress { background: #d3eff1; color: #0d5a63; }                                          /* Çalışma Devam Ediyor: soft turkuaz */
.badge.role-staff { background: #d4ecfa; color: #033c73; }                                     /* "Destek" etiketi */
.pri-1 { background: #e5e7eb; color: #374151; }
.pri-2 { background: #dbeafe; color: #1e40af; }
.pri-3 { background: #ffedd5; color: #9a3412; }
.pri-4 { background: #fee2e2; color: #991b1b; }
.badge.neutral { background: #e5e7eb; color: #374151; }
.badge.off { background: #fee2e2; color: #991b1b; }

/* ----- Dashboard ----- */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 14px; margin-bottom: 18px; }
.tile { display: block; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; color: inherit; }
.tile:hover { border-color: var(--primary); text-decoration: none; }
.tile .num { font-size: 2rem; font-weight: 700; color: var(--primary); line-height: 1.2; margin-bottom: 4px; }
.tile .lbl { color: var(--muted); }

/* ----- Talep detayı ----- */
.detail-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.detail-layout > * { min-width: 0; }
@media (max-width: 1100px) { .detail-layout { grid-template-columns: minmax(0, 1fr); } }
.meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 10px 16px; }
.meta .k { font-size: .75rem; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
.msg { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px; margin-bottom: 12px; background: var(--surface); }
.msg.staff { border-left: 4px solid var(--primary); }
.msg.customer { border-left: 4px solid #94a3b8; }
.msg.internal { background: var(--warn-bg); border-color: #facc15; border-left: 4px solid #eab308; }
.msg .head { display: flex; gap: 8px; align-items: center; margin-bottom: 6px; font-size: .85rem; color: var(--muted); flex-wrap: wrap; }
.msg .head b { color: var(--text); }
.msg .body { white-space: pre-wrap; word-break: break-word; }
.files { margin-top: 8px; display: flex; flex-direction: column; gap: 2px; font-size: .88rem; }
.timeline { list-style: none; margin: 0; padding: 0; font-size: .85rem; }
.timeline li { padding: 6px 0; border-bottom: 1px dashed var(--border); }
.timeline li:last-child { border-bottom: 0; }
.time-row { display: flex; justify-content: space-between; gap: 8px; padding: 6px 0; border-bottom: 1px dashed var(--border); font-size: .88rem; }
.total { font-weight: 700; padding-top: 8px; }

/* Talep başlığındaki toplam süre rozeti (yalnızca destek ekibi) */
.time-chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 10px; border-radius: 999px; background: #fff;
    box-shadow: inset 0 0 0 1px var(--topbar-border); color: var(--sidebar); font-size: .8rem; font-weight: 600; white-space: nowrap; }

/* Durum değişikliğiyle birlikte alınan çalışma süresi paneli */
.time-panel { margin-top: 12px; padding: 12px 14px; border: 1px solid var(--topbar-border); border-left: 4px solid var(--primary); border-radius: 8px; background: #f7fbfe; }
.time-panel h4 { margin: 0 0 8px; font-size: .95rem; color: var(--sidebar); }
.time-fields { display: grid; grid-template-columns: 110px 110px 1fr; gap: 10px 14px; align-items: start; }
.time-fields .field { margin-bottom: 8px; }
@media (max-width: 600px) { .time-fields { grid-template-columns: 1fr 1fr; } .time-fields .grow-field { grid-column: 1 / -1; } }

/* ----- Blazor hata/yeniden bağlanma ----- */
#blazor-error-ui { background: #fef2f2; color: #7f1d1d; bottom: 0; box-shadow: 0 -1px 2px rgba(0,0,0,.2); display: none; left: 0; padding: .6rem 1.25rem .7rem; position: fixed; width: 100%; z-index: 1000; }
#blazor-error-ui .dismiss { cursor: pointer; position: absolute; right: .75rem; top: .5rem; }
.blazor-error-boundary { background: #b32121; padding: 1rem; color: white; }
.blazor-error-boundary::after { content: "Bir hata oluştu." }

/* ----- DevExpress bileşenleri için yardımcı genişlikler ----- */
.w-100 { width: 100px !important; flex: none; }
.w-160 { width: 160px !important; flex: none; }
.w-200 { width: 200px !important; flex: none; }
.w-220 { width: 220px !important; flex: none; }
.w-300 { width: 300px !important; flex: none; }
.grow { flex: 1 1 200px !important; min-width: 200px; width: auto !important; }

/* Dosya seçici (Blazor InputFile) DevExpress temasına uyumlu görünüm */
.file-picker input[type=file] { width: 100%; padding: 8px; border: 1px dashed #94a3b8; border-radius: 6px; background: #f8fafc; font: inherit; cursor: pointer; }
.file-picker input[type=file]::file-selector-button { margin-right: 10px; padding: 6px 12px; border: 0; border-radius: 4px; background: var(--primary); color: #fff; font: inherit; cursor: pointer; }
.file-picker input[type=file]::file-selector-button:hover { background: var(--primary-dark); }

/* Kayıt formundaki bot tuzağı: ekranda görünmez */
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }

/* Menüdeki sayı rozeti */
.nav-count { display: inline-block; min-width: 20px; margin-left: 6px; padding: 0 6px; border-radius: 10px; background: #f59e0b; color: #1f2937; font-size: .75rem; font-weight: 600; text-align: center; }
.nav-count.info { background: var(--primary); color: #fff; }
.topbar a.nav-link.active .nav-count { background: #fff; color: var(--primary-dark); }

/* Seçilen dosyaların listesi / yapıştırılan ekran görüntüleri */
.picked { display: flex; flex-direction: column; gap: 6px; margin: 8px 0; }
.picked-item { display: flex; align-items: center; gap: 8px; padding: 4px 8px; border: 1px solid var(--border); border-radius: 6px; background: #f8fafc; }
.picked-item img { width: 44px; height: 44px; object-fit: cover; border-radius: 4px; border: 1px solid var(--border); background: #fff; }
.picked-item .name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.picked-item .x { border: 0; background: transparent; color: var(--muted); cursor: pointer; font: inherit; padding: 2px 6px; border-radius: 4px; }
.picked-item .x:hover { background: #fee2e2; color: var(--danger); }

/* Konuşma akışındaki resim ekleri */
.thumbs { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 10px; }
.thumb { display: flex; flex-direction: column; gap: 4px; max-width: 220px; color: var(--muted); font-size: .8rem; }
.thumb:hover { text-decoration: none; }
.thumb img { max-width: 220px; max-height: 160px; object-fit: contain; border: 1px solid var(--border); border-radius: 6px; background: #f8fafc; }
.thumb:hover img { border-color: var(--primary); }
.thumb .cap { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Proje/toplantı: mevcut eklerde kaldırma düğmesi */
.thumb-wrap { position: relative; }
.thumb-wrap .x { position: absolute; top: 4px; right: 4px; width: 24px; height: 24px; padding: 0; border: 0; border-radius: 50%;
    background: rgba(255,255,255,.92); color: var(--danger); cursor: pointer; box-shadow: 0 1px 3px rgba(0,0,0,.3); line-height: 1; }
.file-line { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.file-line .x { border: 0; background: transparent; color: var(--danger); cursor: pointer; padding: 0 6px; font: inherit; }
.ticket-link { padding: 6px 0; border-bottom: 1px dashed var(--border); }
.ticket-link:last-child { border-bottom: 0; }
.plain-list { margin: 6px 0 0; padding-left: 18px; }

/* Toplantı notları tablosu */
.notes-head, .notes-row { display: grid; grid-template-columns: 34px 1.1fr 1fr 1fr 1.4fr 2fr 132px 30px; gap: 8px; align-items: start; }
.notes-head { padding: 6px 8px; font-size: .75rem; font-weight: 600; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); border-bottom: 2px solid var(--border); }
.notes-row { padding: 8px; border-bottom: 1px solid var(--border); }
.notes-row.locked { background: #f3f9fd; }
.notes-row .c-no { padding-top: 8px; font-weight: 600; color: var(--muted); text-align: center; }
.notes-row .c-ticket { padding-top: 6px; display: flex; flex-direction: column; gap: 4px; align-items: flex-start; }
.notes-row textarea { min-height: 64px; }
.notes-row input:disabled, .notes-row select:disabled, .notes-row textarea:disabled { background: transparent; color: var(--text); border-color: transparent; resize: none; }
.notes-row .x { border: 0; background: transparent; color: var(--danger); cursor: pointer; font-size: 1rem; padding: 6px; }
.notes-row .c::before { display: none; }
@media (max-width: 1100px) {
    .notes-head { display: none; }
    .notes-row { grid-template-columns: 1fr 1fr; padding: 12px 8px; }
    .notes-row .c-no { grid-column: 1 / -1; text-align: left; padding: 0; }
    .notes-row .c-no::before { content: "Satır "; }
    /* div sırası: 1=no, 2=talep eden, 3=modül, 4=kategori, 5=açıklama, 6=detay, 7=talep aç, 8=sil */
    .notes-row .c:nth-of-type(2), .notes-row .c:nth-of-type(5), .notes-row .c:nth-of-type(6), .notes-row .c-ticket { grid-column: 1 / -1; }
    .notes-row .c::before { display: block; content: attr(data-label); margin-bottom: 2px; font-size: .75rem; color: var(--muted); }
    .notes-row .c-act { grid-column: 1 / -1; text-align: right; }
}

/* Durum seçimi: yan yana butonlar */
.seg { display: inline-flex; flex-wrap: wrap; gap: 6px; }
.seg-btn { padding: 6px 12px; border: 1px solid #cbd5e1; border-radius: 6px; background: #fff; color: var(--text); font: inherit; cursor: pointer; }
.seg-btn:hover:not(:disabled) { filter: brightness(.95); }
.seg-btn:disabled { opacity: .5; cursor: not-allowed; filter: none; }
/* Durum düğmeleri: her durumun kendi rengi vardır */
.seg-btn.s0 { background: #fff; border-color: #ced4da; color: #495057; }                  /* Açık: beyaz */
.seg-btn.s1 { background: var(--primary); border-color: var(--primary); color: #fff; }    /* İşlemde: mavi */
.seg-btn.s2 { background: #ffe5c7; border-color: #f4c48c; color: #8a4a00; }               /* Bilgi Bekleniyor: soft turuncu */
.seg-btn.s3 { background: #dff0d2; border-color: #b8dc9d; color: #2f5e12; }               /* Tamamlandı: soft yeşil */
.seg-btn.s4 { background: #fbd9db; border-color: #efaeb2; color: #8f1b1f; }               /* İptal Edildi: soft kırmızı */
.seg-btn.s5 { background: #d3eff1; border-color: #a6dadf; color: #0d5a63; }               /* Çalışma Devam Ediyor: soft turkuaz */
.seg-btn.s6 { background: #dfe4fb; border-color: #b9c3f1; color: #2f3d8f; }               /* Geri Bildirim: soft lacivert-mor */
.seg-btn.sk { background: #f1f3f5; border-color: #ced4da; color: #495057; }               /* "Değiştirme" */
.seg-btn.ongoing { background: #e6dcf7; border-color: #cbb8ee; color: #4b2d83; }          /* Hata devam ediyor: soft mor */
.seg-btn.close { background: #e3e6ea; border-color: #c7ccd2; color: #3d444b; }            /* Kapat: soft gri */
/* Seçili durum: kalın yazı, halka ve ✓ işareti */
.seg-btn.active { font-weight: 700; cursor: default; box-shadow: 0 0 0 2px #fff, 0 0 0 4px currentColor; filter: none; }
.seg-btn.active::before { content: "✓ "; }

/* Yanıt editörü: isteğe bağlı tam ekran */
.editor-bar { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; }
.editor-bar .seg-btn { padding: 3px 10px; font-size: .85rem; }
.editor-wrap.full { position: fixed; inset: 0; z-index: 1000; background: var(--surface); padding: 16px 24px; display: flex; flex-direction: column; }
.editor-wrap.full .editor-bar { font-size: 1.05rem; }
.editor-foot { display: flex; align-items: center; gap: 10px; margin-top: 10px; }

/* Destek ekibinin biçimli (HTML) yanıtları */
.html-body { white-space: normal; }
.html-body p { margin: 0 0 .6em; }
.html-body ul, .html-body ol { margin: 0 0 .6em 1.2em; padding: 0; }
.html-body blockquote { margin: 0 0 .6em; padding-left: 10px; border-left: 3px solid #cbd5e1; color: #475569; }
.html-body table { border-collapse: collapse; margin: 0 0 .6em; }
.html-body th, .html-body td { border: 1px solid #cbd5e1; padding: 4px 8px; }
.html-body pre { background: #f1f5f9; padding: 8px; border-radius: 4px; overflow-x: auto; }

/* Ana sayfa grafik türü seçici */
.chart-head { display: flex; align-items: center; justify-content: space-between; gap: 8px 12px; flex-wrap: wrap; margin-bottom: 6px; }
.chart-head h2 { margin: 0; }
.chart-kinds { display: flex; gap: 4px; flex-wrap: wrap; }
.chart-kinds .seg-btn { padding: 3px 10px; font-size: .85rem; }
.chart-kinds .seg-btn.active::before { content: none; }
.chart-controls { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 8px; }
.chart-controls select { width: auto; min-width: 150px; max-width: 100%; }
.chart-controls .chart-kinds { margin-left: auto; }
/* Ana sayfa duyuruları */
.announcement { padding: 8px 0; border-top: 1px solid var(--topbar-border); }
.announcement:first-of-type { border-top: 0; }
.announcement summary { cursor: pointer; }
.announcement .html-body { margin: 8px 0; padding-left: 12px; border-left: 3px solid var(--primary); }

/* Yardım düğmesi (üst çubuk) ve yardım sayfası */
.help-btn { display: inline-flex; align-items: center; justify-content: center; width: 32px; height: 32px; border-radius: 50%; border: 2px solid var(--sidebar);
    color: var(--sidebar); font-weight: 700; font-size: 1rem; text-decoration: none; flex-shrink: 0; }
.help-btn:hover, .help-btn.active { background: var(--sidebar); color: #fff; text-decoration: none; }
.help { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 16px; align-items: start; }
.help-toc { position: sticky; top: 12px; display: flex; flex-direction: column; gap: 2px; font-size: .92rem; }
.help-toc a { padding: 4px 6px; border-radius: 6px; color: var(--sidebar); }
.help-toc a:hover { background: rgba(47,164,231,.16); text-decoration: none; }
.help-toc .toc-group { margin-top: 8px; padding: 4px 6px; font-weight: 700; color: #4a6f8a; text-transform: uppercase; font-size: .75rem; letter-spacing: .04em; }
.help-body section { scroll-margin-top: 12px; }
.help-body h2 { margin-top: 0; color: var(--sidebar); }
.help-body li { margin-bottom: 6px; }
.help-fig { margin: 12px 0; }
.help-fig img { display: block; max-width: 100%; height: auto; border: 1px solid var(--topbar-border); border-radius: 8px; box-shadow: 0 2px 8px rgba(3,60,115,.12); }
.help-fig figcaption { margin-top: 4px; font-size: .85rem; color: #4a6f8a; }
.help-pair { display: flex; gap: 16px; flex-wrap: wrap; align-items: flex-start; }
.help-pair .help-fig { flex: 0 1 260px; }
.help-table { border-collapse: collapse; }
.help-table th, .help-table td { padding: 6px 12px; border-bottom: 1px solid var(--topbar-border); text-align: left; }
kbd { padding: 1px 6px; border: 1px solid #cbd5e1; border-bottom-width: 2px; border-radius: 4px; background: #f8fafc; font-size: .85em; }
@media (max-width: 900px) {
    .help { grid-template-columns: 1fr; }
    .help-toc { position: static; }
}.help-tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.help-tab { padding: 8px 14px; border: 1px solid var(--topbar-border); border-radius: 8px; background: #fff; color: var(--sidebar); font-weight: 500; }
.help-tab:hover { background: rgba(47,164,231,.16); text-decoration: none; }
.help-tab.active { background: var(--primary); border-color: var(--primary); color: #fff; font-weight: 600; }
/* Toplu talep tablosu */
.bulk-table { width: 100%; border-collapse: collapse; }
.bulk-table th { padding: 6px 10px; text-align: left; font-size: .85rem; color: #4a6f8a; border-bottom: 2px solid var(--topbar-border); }
.bulk-table td { padding: 6px 10px; border-bottom: 1px solid var(--topbar-border); vertical-align: middle; }
.bulk-table .bulk-company { width: 28%; font-weight: 600; color: var(--sidebar); }
.bulk-table .bulk-act { width: 40px; text-align: center; }
@media (max-width: 700px) { .bulk-table, .bulk-table tbody, .bulk-table tr, .bulk-table td { display: block; width: 100% !important; } .bulk-table thead { display: none; } .bulk-table td { border: 0; padding: 4px 0; } .bulk-table tr { border-bottom: 1px solid var(--topbar-border); padding: 8px 0; } }

/* Gridde seçili (odaklı) satır mavi zeminli olduğundan satırdaki bağlantılar (talep no, konu, proje kodu...) okunur kalsın */
.dxbl-grid-focused-row a, .dxbl-grid-focused-row a:visited, .dxbl-grid-selected-row a, .dxbl-grid-selected-row a:visited { color: #fff; font-weight: 600; text-decoration: underline; }
.dxbl-grid-focused-row a:hover, .dxbl-grid-selected-row a:hover { color: #fff; text-decoration: underline; }